Full-Time -PAT Member Service Representative I - NE Philadelphia
Company: American Heritage Credit Union
Location: Philadelphia
Posted on: February 19, 2026
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Job Description:
Job Description Job Description American Heritage Credit Union,
a $5 billion Credit Union has immediate openings available in our
Contact Center for Full-Time PAT Member Service Representatives!
This is a virtual representative position at our main campus in
Northeast Philadelphia. This position performs routine member
transactions, including deposits, withdrawals, cash advances, loan
payments, transfers and check cashing via the Personal-interactive
teller unit. Responsibilities Include: Serve membership by
providing service and information in a pleasant, efficient manner
via the PTM/ITM (Personal Teller Machine Interactive Teller
Machine) Identifies cross-sell opportunities and cross-sells
services to members. Perform routine member transactions, including
but not limited to cash/check deposits, withdrawals, and transfers.
Perform account review. Ability to analyze and identify member's
questions/problems and refer/cross-sell a product or service using
the ACS system in order to meet the expectations/ financial needs
of the member. Qualifications: Must have prior Cash Handling,
Customer Service experience required. Previous Credit Union/Banking
experience a plus. Must be flexible and available to work Contact
Center hours of operation: Monday- Friday - 7:55 a.m. to 7:05 p.m.
& Saturday 8:55 a.m. to 3:05 p.m. Hours are subject to change at
any time at the discretion of management based on the needs of the
Credit Union. We offer a competitive salary, an outstanding
benefits package, including a 401(k) with a generous company match
and a friendly, progressive & environmentally friendly work
environment.
Keywords: American Heritage Credit Union, Philadelphia , Full-Time -PAT Member Service Representative I - NE Philadelphia, Customer Service & Call Center , Philadelphia, Pennsylvania