Customer Relations Specialist

Company: Suburban Propane
Location: Chester
Posted on: January 13, 2026

Job Description:

Suburban Propane is seeking a dedicated and proactive Customer Relations Specialist to join our dynamic customer service team. At Suburban Propane, we pride ourselves on delivering unparalleled service and reliability to our diverse customer base, ranging from residential to commercial sectors within the energy industry. This role focuses on maintaining high-quality customer interactions, addressing inquiries, and promoting our range of energy services to meet customer needs effectively. Manage daily customer inquiries regarding our products and services efficiently and accurately. Build sustainable relationships through open and interactive communication with new and existing customers. Identify customer needs, clarify information, and provide solutions and/or alternatives. Resolve customer complaints via phone, email, or social media, ensuring a high level of satisfaction. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies with a keen eye for detail. Upsell additional services by recognizing opportunities to cross-sell products and services and communicating these opportunities effectively to customers. Strong interpersonal and communication skills. Excellent organizational and multitasking skills. Ability to handle stressful situations and remain calm. Proficiency in Microsoft Office Suite and CRM software. Understanding of the energy sector and its products. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service Certification (optional but beneficial) CRM software certifications (e.g., Salesforce)

Keywords: Suburban Propane, Philadelphia , Customer Relations Specialist, Customer Service & Call Center , Chester, Pennsylvania