Veterinary Receptionist- We will train you for a career!
Company: North Shore Animal League America
Location: New York
Posted on: November 20, 2019
North Shore Animal League America is the leader no-kill animal
rescue and adoption organization in the world. Located on Long
Island in Port Washington, NY we are a non-profit organization and
since 1944, the League's mission has been saving the lives of pets
through adoption, rescue and advocacy initiatives. Every year, the
League reaches across the country to rescue, nurture and adopt over
20,000 pets into happy and loving homes. Over the years, the League
has placed over to 1 million puppies, kittens, cats and dogs into
carefully screened homes. We are seeking full time Veterinary
Receptionists to provide excellent customer service to current, and
potential clients of the Medical Center. The Client Services
Representatives act as first contact for all potential and current
clients, and a liaison between our Veterinarians and their
patients. Duties and Responsibilities: Handle all incoming Medical
Center phone calls and direct calls to appropriate parties. Assess
emergency calls received and direct them accordingly. Check
in/Check out clients. Schedule wellness, sick, and surgery
appointments, as well as visiting appointments for owners visiting
their hospitalized pets. Provide routine information i.e.: Clinic
hours, verify vaccine information, spay/neuter information etc.
Create a friendly and welcoming atmosphere for all that enter our
Medical Center. Process daily paperwork, logs and records for
Spay/Neuter Surgeries, including Pet Health Center. Create, and
maintain medical records, cash register and credit/check machine.
Process spay/neuter refunds. Receive payments for surgeries, Pet
Health Center, Wellness Center, and Outpatient appointments Copy,
Fax/Mail medical records upon request. Process care credit
applications. Call clients to confirm appointments and remind them
of missed appointments. Data entry into computer, i.e.: vaccination
records, import medical records from private vets, update client
information, etc. Assist with purging of records that will be sent
to storage room. Scanning paper files into Impromed database. Check
messages daily. Keep front office and both waiting rooms cleaned
and organized; including magazine racks, pamphlets and television.
Order and stock office supplies for Pet Health and Wellness
Centers. i.e.: heartworm/flea and tick preventatives Clean exam
rooms. Other duties as assigned. Requirements: Preferred 1+ years
Customer Service experience but will train the right individuals
for a new career Exceptional Customer Service skills. Excellent
written and verbal communication skills. Strong organizational
skills with the ability to multi-task. Working knowledge of
Microsoft Office applications, Outlook, Word and Excel. The ability
to work a flexible schedule including nights and weekends. Our full
time employees will receive: free 100 % company covered Health
Insurance for themselves and their family. This includes: Medical
and Dental coverage, Hospitalization, Vision Plan, Prescription
Drug Coverage, Life Insurance, 401K Retirement Savings Plan.
Generous paid time off package which includes: Vacation, Sick,
Personal days, 12 Holidays and even your Birthday. Plus Free
Medical Services for you Pets!
Keywords: North Shore Animal League America, Philadelphia , Veterinary Receptionist- We will train you for a career!, Administration, Clerical , New York, Pennsylvania
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