Complaint Management Specialist ??? Medical Device (154510)

Company: A-Line Staffing Solutions.
Location: Sparks Glencoe
Posted on: June 24, 2025

Job Description:

A-Line Staffing is now hiring a Complaint Management Specialist ??? Medical Device in Sparks, MD The Complaint Management Specialist position is a full-time, onsite opportunity with a standard Monday???Friday schedule, offering competitive pay and long-term potential. If interested, please send your resume to LKOPASZ@ALINESTAFFING.com Complaint Management Specialist ??? Medical Device Compensation The pay for this position is $30.00 per hour. Complaint Management Specialist ??? Medical Device Highlights This is a contract position with potential for long-term assignment. Schedule: Monday???Friday, standard business hours Location: 100% Onsite at 7 Loveton Circle, Sparks, MD 21152 Complaint Management Specialist ??? Medical Device Responsibilities Perform administrative data collection and entry into Excel spreadsheets. Handle inbound and outbound communication via phone, email, and mail with both internal and external customers. Route inquiries to the appropriate departments; follow through on resolution when multiple teams are involved. Document and maintain detailed records of communications, contact information, and actions taken. Make outbound calls to confirm receipt of field action notices by healthcare facilities. Navigate complex organizational structures in large medical facilities to ensure delivery of important notifications. Support compliance with internal policies and external regulatory requirements. Escalate complex or unresolved concerns to management. Perform other duties as assigned. Complaint Management Specialist ??? Medical Device Requirements High School Diploma required; Associate degree preferred Strong Microsoft Excel and Outlook skills required. 1???3 years of customer service or complaint intake experience required Experience in a regulated industry (e.g., medical devices, pharmaceuticals) is a plus. Familiarity with 21 CFR820, ISO 13485 , or other quality regulations is preferred. Excellent verbal communication and problem-solving skills Self-motivated and able to work independently with minimal supervision. Complaint Management Specialist ??? Medical Device Onsite Work Requirements Ability to work onsite Monday through Friday Must be comfortable working in a cubicle office environment. Ability to sit for extended periods and use standard office equipment. Must maintain regular and predictable attendance. If you think this Complaint Management Specialist ??? Medical Device position is a good fit for you, please reach out to me ??? feel free to call, e-mail, or apply to this posting! If interested, please send your resume to LKOPASZ@ALINESTAFFING.com

Keywords: A-Line Staffing Solutions., Philadelphia , Complaint Management Specialist ??? Medical Device (154510), Administration, Clerical , Sparks Glencoe, Pennsylvania