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Primary Care Services - SKWC Receptionist/Scheduler

Company: Project HOME
Location: Philadelphia
Posted on: November 22, 2021

Job Description:

THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary:
Essential Duties and Responsibilities

  • Answer incoming calls as they are presented.
  • Greet patients, register, check in, schedule and answer patient questions. Update the patient management system when needed to indicate patient has arrived or is scheduled.
  • As a front desk team member, the receptionist/scheduler plays an essential role in helping the practice maintain Patient Centered Medical Home standards.
  • Schedule Medical Assistant visits in accordance with SKWC processes.
  • Ensure all patients have an accepted insurance or are uninsured.
  • Confirm and record accurate patient information including insurance, address, apartment number and phone number (s).
  • Schedule appropriate patients with Benefits Counselor.
  • Assist in the scheduling of appointments with providers at Project HOME Healthcare Services (PHHS) locations and other agencies.
  • Perform confirmation calls for patient appointments.
  • Prepare daily mailings that are given to Front Office by clinical team.
  • Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect.
  • Inform patients about policies and procedures of the Wellness Center.
  • Collect all appropriate patient fees as stated in the Sliding Fee Schedule Alert
  • Follow all "Alert" notes
  • Support Benefits Counselor with insurance eligibility and sliding fee schedule when requested by Practice Manager
  • Assist patients with changing Primary Care Physician when needed.
  • Assist in maintaining a calm atmosphere in waiting area
  • Support the Front Desk Lead in ensuring that guests arriving at the Wellness Center for non-clinical appointments and meetings sign the visitors' log then contact the appropriate person in the building. Be attentive to the movement of staff and guests entering and leaving the building.
  • Assist Front Desk Lead with Package Delivery process
  • Assist Front Desk Lead with scanning when requested
  • Be available for cross training when requested and assist with Dental Front Desk tasks
  • Allow clinic access to staff, guests, and patients and identified delivery people only. Log and report any unusual activity.
  • Perform all other duties as assignedMinimum Qualifications
    • A high school diploma or GED.
    • Ability to perform World Class Customer Service
    • Proficiency in Microsoft Office.
    • Excellent written and verbal communication skills.
    • Excellent telephone "manners" and ability to deliver World Class Customer Service
    • Bilingual (Spanish/English) preferred
    • Prior experience using a Practice Management System (Nextgen or other)Preferred qualifications
      • One year related work experience, preferably in a medical office setting.
      • Strong computer and organizational skills.
      • Ability to manage multiple tasks simultaneously.
      • Ability to work independently and to collaborate as a member of a team.
      • Ability to handle stressful situations while providing exceptional customer service.
      • Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful.
      • Excellent communication skills including diplomacy and tact with patients.
      • Excellent oral and written communication skills.
      • Ability to display non-judgmental attitude.
      • Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients.
      • Excellent problem-solving and conflict resolution skills.
      • Ability to work in an atmosphere where people may be hostile or abusive.
      • Knowledge of de-escalation methods or willing to be trained in these methods.Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.
        Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

        APPROVAL REQUIRED BY: DATES APPROVED: DATES APPROVED:
        Immediate Supervisor
        One-Level Up Supervisor
        Department Vice President/Executive
        Director of Human Resources
        President & Executive Director and/or Associate Executive Director

Keywords: Project HOME, Philadelphia , Primary Care Services - SKWC Receptionist/Scheduler, Administration, Clerical , Philadelphia, Pennsylvania

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