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Administrative Assistant

Company: PeopleScout
Location: Philadelphia
Posted on: January 18, 2020

Job Description:

Job Summary: The Client Service Coordinator (Administrative Assistant) is responsible managing and executing the overall daily customer service for our MSP clients and staffing suppliers that serve our clients. While the job encompasses several functions, primary focus is on the end-to-end temporary labor hiring process, interaction with online VMS systems, timely management and responsiveness to emails and voicemails. The Client Service Coordinator supports and collaborates with the Program Management Team in executing and supporting the program based upon contracted terms, ensuring program quality and compliance. The Client Service Coordinator will oversee timekeeping operations for assigned workers, administer reports for internal management as well as client representatives, manage the accuracy of data in our online VMS systems and engage in program initiatives. The optimal candidate will have two years of experience in staffing industry or customer service. The Client Service Coordinator will possess and demonstrate strong experience in client service/relations, oral and written communication, the ability to organize, plan and execute tasks in efficient and professional manner. Multi-tasking and prioritization are key skills for this role. The Client Service Coordinator should possess extensive use of Microsoft Office suite, specifically Microsoft Excel as well as extensive use of the internet, preferably requisitioning systems or tools is required. Responsibilities (Include but are not limited to the below): Manage the client program email and voicemail inboxes responding to all inquiries in a timely fashion Provide timely and consistent front line customer service to clients, suppliers and management team Administrate an online VMS tool used to manage our clients contingent labor force Provide support and training to vendors and clients on system processes and procedures Problem solve in a timely and professional manner Assist the Program Manager with daily projects such as reporting, invoicing and auditing Use Microsoft Excel for reporting and data tracking Competency: To perform the job successfully, an individual must demonstrate the following competencies: Customer Service: Superior customer service skills with the ability to demonstrate a sense of urgency. Ability to escalate when appropriate to ensure sensitive matters are resolved timely. Responds promptly and thoroughly to all customer needs and meets all commitments. Problem Solving: Assists with the timely resolution of problems; collaborates on the development of alternative solutions; works well in group problem solving situations Oral Communication: Speaks clearly and professionally in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Written Communication: Writes clearly, professionally and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information. Requirements: High School/GED required, Bachelor's degree preferred Experience in staffing and managing client and vendor relations highly desirable Minimum 2 years of Customer Service and Client Relations experience required with proven results Experience working with a VMS platform preferred (Beeline/IQN, Fieldglass, Three Story, etc). Must thrive in a SOP/ Process driven environment with attention to detail Proven ability to manage and execute administrative and project management tasks independently Experience with navigating and administrating online software Strong experience with the Microsoft Office Suite, particularly Microsoft Excel (including PivotTables and VLOOKUP) Candidate must possess and demonstrate strong multi-tasking and prioritization skills Excellent follow-up and time management skills are essential

Keywords: PeopleScout, Philadelphia , Administrative Assistant, Administration, Clerical , Philadelphia, Pennsylvania

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