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Financial Services Manager

Company: Well know branded client of MRI Woodbury
Location: Philadelphia
Posted on: December 6, 2017

Job Description:

Job DescriptionFinancial Services ManagerPhiladelphia PA vicinity / OPEN TO REMOTE CANDIDATESPosition Summary: Directs & manages all aspects of the Customer Financial Services (CFS) organization. This includes the Accounts Receivable functions of Credit Establishment & Monitoring, Cash Application, Invoice Disputes & Resolutions as well as the Collection Activities.Ensures that all Accounts Receivables activities occur in a timely, accurate & customer service oriented manner.Ensures that all policies & procedures are adhered to. Responsible to ensure that all regulatory (financial, collection, legal & reporting) requirements are met.Designs & drives the implementation of “gold-standard” efficiency/service levels through an integration of technology enhancements, process reengineering & measurement/feedback practicesKey Responsibilities:

  • All Departmental activities are: Controlled, completed on-time, accurately, courteously & in accordance to Company policies and other regulations.
      • Directs and coordinates activities of employees engaged in conducting credit investigations and collecting delinquent accounts of customers.
      • Proactively manages the credit risk for company, especially with regard to the high dollar projects. These decisions are to be made in a decisive, authoritative, and speedy manner while maintaining outstanding communication and working collaboratively to help increase customer satisfaction and protect company’s assets.
      • Supervise the operations of the credit, customer data maintenance and cash application teams. This entails delegating appropriate tasks, understanding the “big picture” with regard to operations, and formulating/revising process & procedures (for exceptions and ongoing activities).
      • Assigns responsibility for investigating and verifying the credit health, documenting the findings and recommending subsequent actions for prospective customers and projects.
      • Establishes, extends and revises, as needed, credit limits on new and existing customer accounts. The Financial Services Manager is the person who decides to extend credit. Company president and CFO are the only employees, after consultation with the Financial Services Manager, who can amend decisions made by the Financial Services Manager.
      • Handles any high credit risk accounts, special credit arrangements and deviations from standard terms of payment.
      • To make collection calls on delinquent accounts. This involves communicating in an authoritative manner with customers. In this highly competitive business environment, customers increasingly demanding superior service. A role of the Financial Services Manager is to make certain that the credit personnel understand that a large part of its job is customer service and support particularly as it relates to dispute and problem solving.
      • Review collection reports to ascertain status of collections and balances outstanding and to evaluate the effectiveness of current collection policies and procedures of collectors.
      • Supervise & ensure the resolution of invoice disputes that are preventing the collection of the receivable. The corporate philosophy is that the Customer Financial Services department is responsible for leading/facilitating the timely, accurate & customer service oriented resolution & collection process.
      • Submits delinquent accounts to attorney, small claims court or outside agency for collection. Ensures the proper handling of Bonding & Surety activities, thereby protecting the Company’s rights & assets.
      • Establishes a business rapport with the customer that will aid in both proper customer service and the collection process.
      • Proactively create, maintain & communicate the department’s financial & key activities measurement plans (sets goals) and results as well as performing expectation, monitoring & feedback/modification action loops. This includes accounts and/or customers that are potential credit risks.
      • Manages & approves department administrative processes including vacations & overtime requests while ensuring proper department coverage.
      • Review, modify and negotiate customer’s term and conditions for the sale of project and supply jobs.
      • Versed in acceptable DBE requirements and ability to confirm that orders processed through a DBE meet the standard and spirit of the DBE laws.
      • Will be one of the administrator for banking software, and third party interfacing software. (Textura, Paymode X, Ariba, OB10 and Century link)
        • Personnel are upgraded through a combination of training, coaching, role modeling, motivation and better hiring. This also includes the development of the management team’s skill set & succession planning. To:
            • Provide credit & other training to employees in order that they can obtain greater proficiency in their work in addition to increasing responsibility.
            • Support the quality policy and philosophy within the company and to help to instill these practices to all employees within the department.
            • Conduct monthly staff meetings, forwarding minutes to CFO.
            • Perform quarterly performance reviews for employees reporting to FSM. At these meetings, set goals with each employee. It is important that employees are motivated towards corporate, department as well as personal goals.
            • Continuously train employees on the company’s pertinent policies & procedures in addition to the larger role of the Accounts Receivables’ functions in the Company.
              • Remain current with changes in business law e.g. bonding, bankruptcy etc. Implement appropriate changes to systems, policies & processes.
              • Ensures that the Customer Financial Service departments operates in the most efficient, effective and up-to-date mode as possible.o Develops and proactively utilizes Key Performance Indicators (KPI’s) and feedback loops in order to identify issues, recommend actions and provide feedback reporting as well as to confirm results.o Conduct detailed “enterprise” process/workflow reengineering activities with the ultimate goal of obtaining “gold standard” or “best practices” efficiencies. This includes evaluating & implementing policy and/or procedural changes that may also integrate with technology enhancements.o Identify, develop & direct the implementation of functional and systemic processes that will upgrade & enhance the department’s & company’s enterprise processes. Qualifications and Experience:
                • An experienced Accounts Receivables leader in a commodity distribution, customer service oriented selling organization (Electrical Distributor preferred). This includes Credit Establishment & Monitoring, Cash Application, Invoice Disputes & Resolutions as well as the Collection Activities. Familiarity with bonding & surety activities is required.
                • Competency in contract review and negotiation.
                • College education with at least 8 years of progressive experience.
                • Process reengineering; proactively evaluating and implementing enhancements to People, Process & Technology.
                • Integrity & High Ethical Standards
                • Positive communication skills (verbal & written for internal & external audiences); ability to proactively use this skill with the selling organization to achieve positive outcomes.
                • Able to lead positive change and multi-task in a team environment.
                • Hands on worker that can also define & lead strategically while implement tactically
                • PC & A/R systems literate (MS Office tools including, word, excel & access. MSD software is a plus)Company DescriptionPrivately held company with deep roots, financial stability and great culture.

                  Keywords: Well know branded client of MRI Woodbury, Philadelphia, Financial Services Manager, Accounting, Auditing, Philadelphia, Pennsylvania

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