Client Service Manager - U.S. Alternatives - Vice President
Company: JPMorgan Chase & Co.
Location: Brooklyn
Posted on: April 2, 2026
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Job Description:
Description At J.P. Morgan, we are committed to delivering
exceptional client service. As a Client Service Manager in
Securities Services, you will have the opportunity to build strong
relationships with our Alternative clients and ensure their
satisfaction with our services. As a Client Service Manager (CSM)
in Securities Services, you will join the client service team and
have an assigned book of Alternative clients. You will have
ultimate ownership for client satisfaction with JP Morgan, pulling
together the internal teams and resources required to successfully
service your book of business. Job responsibilities: Lead in-person
meetings with your client base to build relationships, establish an
on-going governance structure, update clients on product and system
enhancements, and work to ensure client ongoing satisfaction with
JPM. Introduce Senior JPM Management to your clients. Maintain
client profiles, and service level documents for your assigned book
of business. Complete periodic relationship reviews for your
clients. Monitor and manage billing for accuracy. Coordinate client
training for proprietary JPM technology. Coordinate service
delivery to clients from within JPM, inclusive of staff from
internal groups such as operations, accounting, etc., escalating
when necessary. Ensure personal and client compliance with all
company Policies and Procedures. Required qualifications,
capabilities, and skills: Bachelor’s degree. At least five to seven
years of experience working at a hedge fund, private equity fund,
asset manager, or a financial markets organization focused on
servicing alternative clients. Strong Alternatives knowledge,
especially fund administration and accounting services. Global
Custody and asset servicing experience. Ability to learn and
discuss the products and services offered by Securities Services
with clients, including Global Custody, Fund Accounting &
Administration, and Data Solutions, among others. Strong
presentation skills, and comfort communicating detailed information
to senior level executives. Effective problem solving, oral and
written communication skills. Ability to exercise sound judgment
and make effective decisions on behalf of the client and JPM.
Ability to prioritize, handle multiple tasks and work with minimal
supervision. Strong work ethic with a desire to work with a team
and a willingness to learn the products and processes of JPM.
Keywords: JPMorgan Chase & Co., Philadelphia , Client Service Manager - U.S. Alternatives - Vice President, Accounting, Auditing , Brooklyn, Pennsylvania
