PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Senior Collections Specialist

Company: Flagship Credit Acceptance
Location: Chadds Ford
Posted on: September 24, 2022

Job Description:

The primary role of the Loss Mitigation Specialist is to successfully skip trace, collect, and/or coordinate repossession on auto loans that are scheduled to charge off. This position requires ademonstrated ability to negotiate expedited payment arrangements or surrender of collateral. A successful candidate will have an advanced comprehension of skip tracing, negotiation techniques, and communication skills. The primary objective of the position is to mitigate loss using the aforementioned skills.
$1,000 SIGN-ON BONUS
WHAT IS A DAY IN THE LIFE AT FLAGSHIP AS A SENIOR COLLECTIONS SPECIALIST?
Utilizeadvanced skip-tracing techniques in order to establish customer contact and/or locate collateral (utilizing all company-approved tools and information sources).

Effectively presents payment options as applicable. Analyzes and uses the information to negotiate appropriate payment arrangements. Clearly and concisely communicates information to customers

Provides thorough and accurate documentation and maintains superior quality assurance and compliance results
Utilizes superior time management skills as it relates to managing an assigned queue of potential charge-off accounts
Knowledge of state repossessions laws/regulations
Overcome borrower objections and educate the borrower in understanding their account(s) and responsibilities
Negotiate account settlements with borrowers
Extensive interaction with Repossession Agents and other company-approved vendors
Identify accounts that may require legal action and refer to the proper approval authority for resolution
Ensure legal repossession notices such as Right to Cures, Notice of Sales, and Deficiency letters are properly sent and documented in the system of record
ABOUT YOU:
5 years of auto finance collection experience within a call center environment. 2 years skip tracing/repossession experience in a full balance charge off department

Superior communication skillswith the ability to maintain composure with difficult borrowers

Demonstrated ability to consistently achieve aggressive loss mitigation goals within an individual work queue
Schedule flexibility and the ability to work in a fast-paced ever-changing work environment
Ability to display a high level of personal accountability and ownership of work performed
Knowledge of collection and repossession laws on the federal, state, and local levels
Ability to thrive in a "team-first" rather than a "me first" environment.
Proficient in MS Office; Including Word, Excel, and Outlook
English/Spanish bilingual skills are a plus
Possess strong problem solving and negotiation skills
A desire to exceed challenging goals, self-motivated and able to demonstrate personal initiative in an effort to achieve high standards of performance
Must be adaptable to change, flexible, and demonstrate persuasive communication and organizational skills
NOTE: MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE, TO INCLUDE 2 SATURDAYS PER MONTH.
If you're interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Keywords: Flagship Credit Acceptance, Philadelphia , Senior Collections Specialist, Accounting, Auditing , Chadds Ford, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds