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Director, Operations - Personal Care

Company: LogistiCare
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

The Director of Operations is a vital role that provides oversight and support, and is ultimately responsible for the success of the office in all aspects of operations, including compliance, financial oversight, business growth/direction, and human resources.

ESSENTIAL FUNCTIONS

Compliance:

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Must be competent and knowledgeable of all applicable home care / home health regulations, labor laws, and company policies in order to properly direct Managers and support staff
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Assist Managers, as needed, with audits/reviews/surveys

Financial Oversight:

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Drive optimal financial performance through oversight of operations.
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Track and ensure adherence to budgeted revenue and net income goals for each division/office
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Assist in developing yearly budget for each division/ office
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Identify and implement cost-saving opportunities with management approval

Business Direction/Growth:

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Utilize entrepreneurial skills to network and encourage community engagement
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Develop and encourage teamwork, professionalism, and organization in order to grow the company's territories
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Direct efforts to improve efficiencies through implementation of advanced technology
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Track and ensure hiring activities to ensure availability of staff to support growth
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Ensure Managers are engaging in all appropriate marketing avenues

Human Resources:

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Engage in activities for staff development to ensure Managers feel valued and meet job expectations:
* Perform 90 day and Annual Performance Evaluations with Managers
* Coordinate ongoing staff educational opportunities
* Implement Performance Improvement Plans, as needed
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Manage customer/employee complaints timely and in accordance with company policy
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Track/Manage Managers' time off
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Engage in selecting/hiring of new employees and/or conducting disciplinary action/terminations

Other Requirements

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Be available via phone after office hours, on weekends, and holidays for emergencies, troubleshooting, and providing assistance to Managers
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Attend staff meetings as needed
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Complete expense reports per company policy
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Provide suggestions regarding improvements in efficiency and growth of the business
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Must be able to lead by example and to manage staff effectively
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Must be willing to travel within territory and, as needed, to the company's headquarters

Qualifications

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Minimum of a Bachelor's Degree in business, finance, healthcare or a related field
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Minimum five years of management experience in the healthcare industry, previous home healthcare experience required
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Verifiable experience with goal achievement and advancement

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Employee relations skills
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Effective communication skills to represent the organization professionally in networking and marketing activities
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Internally driven to grow and advance the business and the industry at large

We value our team members and realize the importance of benefits for you and your family.

A&B offers a comprehensive benefits package to include the following:

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Medical, Dental, and Vision insurance
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Voluntary Life Insurance

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401(k) Retirement Savings Plan
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Paid Time Off
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Short-Term and Long-Term Disability
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Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Competitive salary.

Bonus eligible based upon company and individual performance.

A&B is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Philadelphia , Director, Operations - Personal Care, Accounting, Auditing , Philadelphia, Pennsylvania

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