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Customer Technical Service Associate

Company: Robert Half
Location: Philadelphia
Posted on: April 10, 2021

Job Description:

Ref ID: 03756651Classification: Accounting ClerkCompensation: $38000.00 to $42000.00 yearlyOur client is looking for a self-driven and competent Customer Technical Service Associate to join their team! As a Customer Technical Service Associate at our client's company, your main responsibility will be to meet the service level standards the client has set for the team, ensuring every customer interaction results in a happy customer. Responsibilities include but are not limited to:

  • Ensure product knowledge remains current
  • Manage phone, email, and electronic orders and inquiries within 24 hours
  • Communicate professionally with instructors and students to happily resolve inquiries
  • Effectively resolve technical support inquiries regarding products while educating customers regarding products
  • Maintain organized email and electronic filing system for various references and reports
  • Assist with special projects and reports as needed Job Requirements:The ideal Customer Technical Service Associate candidate should have a Bachelor's degree or equivalent combination of education. Other requirements for the Customer Technical Service Associate position include and are not limited to:
    • 2+ years' customer care and/or technical support experience preferred
    • Ability to demonstrate professional and courteous Customer Service etiquette
    • Proficiency in Microsoft Office
    • Experience utilizing CRM systems
    • Ability to manage multiple devices, applications and software programs simultaneously Interested candidates should reach out to Scott Shorr at and reference JO#03756651Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was No. 1 on Forbes' annual ranking of America's Best Professional Recruiting Firms. Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States. -- 2020 Robert Half Finance & Accounting. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ).

Keywords: Robert Half, Philadelphia , Customer Technical Service Associate, Accounting, Auditing , Philadelphia, Pennsylvania

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