PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Collections Representative I

Company: Canon USA
Location: Mount Laurel
Posted on: April 10, 2021

Job Description:

Location: US-NJ-Mount LaurelRequisition ID: 24604Category: Customer Service/SupportPosition Type: Full-TimeOverview

Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is currently seeking a Collections Representative I (Representative, Collections I). This individual will handle both 1-30 day past due customers as well as 31+ day accounts.

Responsibilities

- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and maintaining both the contact and virtual account database
- Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
- Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
- Successfully completes other projects as assigned by management

Qualifications

- Experience Preferred: no previous collections experience to 1 year Collections/Customer Service experience
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop
The company will not pursue or support visa sponsorship for this position.

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018- and is one of Fortune Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED- Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact .

- Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .

#CFS

Posting Tags

#PM19 #CFS #LI-AV1

Keywords: Canon USA, Philadelphia , Collections Representative I, Accounting, Auditing , Mount Laurel, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Junior Financial Representative
Description: We're More Than InsuranceAt Mutual of Omaha, we're not afraid to step outside the box and release the potential for ultimate success. We are a Fortune 500 company that allows you to carve your own professional (more...)
Company: Mutual of Omaha
Location: West Friendship
Posted on: 04/19/2021

Senior Data Solutions Architect
Description: The Senior Data Architect will analyze, assess, document and design scalable and sustainable data architecture and data transformation processes within a large analytics pipeline. You will partner with (more...)
Company: Splunk
Location: Baltimore
Posted on: 04/19/2021

Junior Financial Representative
Description: We're More Than InsuranceAt Mutual of Omaha, we're not afraid to step outside the box and release the potential for ultimate success. We are a Fortune 500 company that allows you to carve your own professional (more...)
Company: Mutual of Omaha
Location: Columbia
Posted on: 04/19/2021


Medical Billing
Description: Job Description JS Medical Billing, located in Abingdon, MD - Harford County, is looking for a full-time Medical Billing professional with at least 1year of experience Responsibilities: Enter variety
Company: JS MEDICAL BILLING, LLC
Location: Abingdon
Posted on: 04/19/2021

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED ----- PAID TRAINING PROVIDED ----- JOB SECURITY br br The Postal Service is the largest government related agency in terms of employees. The Postal Service (more...)
Company: USA Labor Services
Location: York
Posted on: 04/19/2021

Active Trader Service Representative - Greater Washington, DC Area
Description: Job Description:As a member of Fidelity's Active Trader Services team, you will be an integral part of a fast-paced, team-oriented environment that is focused on enhancing relationships with Fidelity's (more...)
Company: Fidelity Investments
Location: Beltsville
Posted on: 04/19/2021

Remote Finance and Accounts Payable Coordinator
Description: A health information management company has an open position for a
Company: VirtualVocations
Location: Baltimore
Posted on: 04/19/2021

Licensed Health Insurance Agent - Gain Financial Freedom by Selling with Us!
Description: Assurance, a Prudential company, is hiring Under 65 Health Insurance Sales Agents in your city. If you're already a Licensed Insurance Agent have a Residential Insurance License, we want to hear from (more...)
Company: ASSURANCE Independent Agents
Location: Crofton
Posted on: 04/19/2021

Bookkeeper
Description: The Monte Restaurant Development Group is looking for a bookkeeper / accountant with restaurant bookkeeping experience to join our fast-paced and rapidly growing team. We own and operate fast casual and (more...)
Company: Monte Restaurant Development Group
Location: Annapolis
Posted on: 04/19/2021

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY br br The Postal Service is the largest government related agency in terms of employees. The Postal Service currently (more...)
Company: USA Labor Services
Location: Owings Mills
Posted on: 04/19/2021

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds