CAR-T Patient Support Eligibility Specialist-Horsham, PA (1 of 4)
Company: Disability Solutions
Location: Horsham
Posted on: May 2, 2024
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Job Description:
J&J Innovative Medicine is recruiting for a CAR-T Patient
Support Eligibility Specialist, located in Horsham, PA. At J&J
Innovative Medicine, what matters most is helping people live full
and balanced lives. We focus on treating, curing, and preventing
some of the most devastating and complex diseases of our time. We
pursue the most promising science, wherever it might be found.
J&J Innovative Medicine delivers on the promise of new
treatments and ways to improve the lives of individuals with
serious diseases. Built upon a legacy of creative firsts, J&J
Innovative Medicine pursues advancing patient care with immunology
and oncology solutions. Please visit www.jnj.com for more
information. We are J&J Innovative Medicine. Our mission drives
us. Our patients inspire us. We collaborate with the world for the
health of everyone in it! Ciltacabtagene autoleucel
(cilta-cel/JNJ-4528) is J&J Innovative Medicine's novel,
cell-therapy treatment whereby a patient's immune cells are
collected, shipped to the manufacturer, and genetically modified to
be reinfused as a drug product into the patient. CAR-T requires a
high degree of coordination across supply chain/commercial
organizations and the hospital administering this treatment.
OverviewAt J&J Innovative Medicine, we are raising the bar on
customer experience in the pharmaceutical industry. Our customer
service team supports eligible cancer patients and their caregivers
through their CAR-T journey. We are deeply committed to providing
patients/caregivers with an exceptional service experience, so they
are well-positioned for treatment and to receive care. The
individual must be service-oriented and have the ability to perform
in a dynamic environment, while remaining forward-thinking to
proactively and reactively respond to patient/caregiver needs. A
successful candidate must have excellent communication and critical
thinking skills. The role represents a unique opportunity to
directly assist patients/caregivers in close partnership with
internal and external supplier partners. This position will report
into the Supervisor and will work in a department with multiple
Patient Support Specialists. This position will play a critical
role in the day-to-day operations of the patient support program by
managing patient/caregiver eligibility and enrollment. In addition,
this role is responsible for establishing relationships with
treatment centers and developing ways of working to maximize
efficiencies and performance metrics. To best support our
customers, the team is set up as contact center with operating
hours of 8AM to 8PM Monday through Friday in which you will be
expected to work 8.5 hour shifts within operating hours and
rotating shifts. This position is hybrid and will require in-office
work time. You must welcome the challenge of working in a highly
visible role where you can meaningfully impact the health and
well-being of others. You should be a motivated self-starter and
quick study who approaches assignments with urgency and diligence.
ResponsibilitiesKey responsibilities include, but are not limited
to:
Keywords: Disability Solutions, Philadelphia , CAR-T Patient Support Eligibility Specialist-Horsham, PA (1 of 4), Other , Horsham, Pennsylvania
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