Dispatcher-Telecommunicator/Nightshift
Company: Milton Hershey School
Location: Hershey
Posted on: April 24, 2024
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Job Description:
Description:
Milton Hershey School (MHS) is one of the world's best private
schools, where students from lower-income families, who are looking
for greater opportunity, can explore their individual interests to
the fullest. Thanks to the generosity of Milton and Catherine
Hershey, the school is fully endowed with the resources to ensure
every child and staff member has what they need to succeed. The
school has prepared nearly 12,000 graduates to lead fulfilling and
productive lives and is expanding to serve more students in the
coming years.
MHS is seeking a full-time 3rd shift Dispatcher/Telecommunicator
(CMT) to join the Central Monitoring team. If you would enjoy using
your dispatch/safety & security, customer service skills to make a
positive difference for youth, this is the position for you. We
have a unique opportunity in which you would interact with others
and assist with a variety of responsibilities to help keep the
extensive residential school campus operating smoothly. Currently,
the CMTs dispatch between 15 - 45 calls daily and actively monitor
1000 surveillance cameras on a 24/7 basis. Each day is
different!
The CMT receives incoming calls, initiates, and coordinates
services, and provides feedback and follow-up to our customers.
Also, oversees the 24/7 Central Monitoring Station, monitoring
fire, mechanical system, and security alarms, as well as
surveillance cameras across the MHS campus. They serve as the
central dispatch location for MHS Service Technicians and Campus
Safety Officers, for both emergency and non-emergency situations.
The MHS Central Monitoring serves as the central communication hub
for telephone and 2-way radio communications on campus. The
department works in a 24/7/365 operation and the CMTs are
considered emergency personnel and are required to report to work
when the school is closed for any reason (including
emergencies).
Work schedule: Saturday - Tuesday, from 10:00 PM - 10:00 AM. Hourly
pay rate: $19.81 to $26.45 (plus shift differential), pay is
determined based on experience. Full-time employees are eligible
for an excellent benefits package. It includes paid time off,
medical, and dental insurance, and financial benefits. Position
will close for applications by 5/28/2024.Qualifications:
High school diploma or GED, required.
Prior experience handling customer service requests, complaints,
and issues/problems, required.
Prior experience working with security alarm systems and
surveillance equipment required.
Prior experience with APCO Telecommunicator I, APCO Law Enforcement
Dispatch, APCO Medical Dispatch training, preferred.
Prior experience working in a fast paced, multitask
environment.
Ability to take initiative; seek resolutions to problems and
prioritize work.
Ability to process thoroughly and accurately data entry in a timely
manner.
Excellent customer service and dispatching skills.
Proficient computer skills using Microsoft Applications and IBM
platform in a variety of software packages.
Excellent verbal and written communication skills.
Experience working with security/surveillance systems.
Experience with a Total Quality Management System.
Must demonstrate a high degree of integrity, as all MHS staff are
role models for MHS Students.
Keywords: Milton Hershey School, Philadelphia , Dispatcher-Telecommunicator/Nightshift, Other , Hershey, Pennsylvania
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